A New Era of Unified Communications

Avaya, a leader in business communication solutions, has long been recognized for its robust, on-premises, and cloud-based offerings. Zoom, a name synonymous with video conferencing and hybrid collaboration, has risen to global prominence for its user-friendly, innovative platform. Together, these two powerhouses aim to bring a comprehensive unified communications (UC) experience to businesses of all sizes.

The collaboration integrates Avaya’s mature enterprise communication platforms with Zoom’s cutting-edge video collaboration tools. This synergy allows businesses to harness the best of both worlds—a solid communication infrastructure from Avaya and the intuitive collaboration capabilities of Zoom.

Key Features of the Collaboration

Enhanced Video Conferencing: Businesses can now integrate Zoom’s video conferencing within Avaya’s existing communication systems, ensuring a smooth user experience without the need to switch platforms.

Seamless Integration: The combined solutions support easy interoperability, allowing teams to connect effortlessly across different tools.

Improved Flexibility: With options for cloud, hybrid, and on-premises deployments, this partnership ensures businesses can adopt solutions tailored to their specific needs.

Comprehensive Contact Center Solutions: Avaya’s contact center expertise, combined with Zoom’s collaboration features, offers a unified approach to enhancing customer interactions.

Benefits for Businesses

Improved Collaboration: Teams can work more efficiently with unified tools for messaging, video, and voice, ensuring that everyone stays connected regardless of location.

Cost Efficiency: By leveraging existing Avaya systems with Zoom’s collaboration tools, businesses can optimize their investments and reduce the need for multiple standalone services.

Enhanced Customer Engagement: Contact centers can now utilize video and advanced collaboration features to provide a more personalized customer experience.

Scalability: The collaboration supports businesses as they scale, offering flexible solutions that grow alongside organizational needs.

A Case Example: Meeting Client Needs

One of our clients, a mid-sized financial services firm, was facing challenges in streamlining communication between their customer service representatives and clients. They required a solution that could integrate their existing Avaya infrastructure with a modern, user-friendly video conferencing platform. By leveraging the Avaya-Zoom collaboration, we implemented a unified solution that:

• Enabled seamless video consultations with clients.
• Improved internal communication between departments using integrated messaging and voice tools.
• Reduced operational costs by consolidating communication tools.

The result? A 30% increase in customer satisfaction scores and a significant boost in team productivity.

ZOOM PSO Remote Support: Tailored Client Solutions

To further enhance the adoption of Zoom solutions, we provide the following comprehensive remote support services:

• Start-up configuration of the ZOOM portal.

• Enable and train local teams to:

  • Create initial users.
  • Create extensions and assign them to users.
  • Set up voicemail and auto-attendant.
  • Enable click-to-call functionality.
  • Configure recording and AI transcription for voice calls.
• SBC Configuration with static public IP and SSL provided by the client.
• Integration of ZOOM cloud and SBC for seamless connectivity.
• Call routing and management for efficient operations.
• Analytics to provide actionable insights into communication trends and performance.

These services are designed to ensure businesses maximize the value of their Zoom implementation while minimizing potential challenges during setup and use.

Why This Matters

In today’s fast-paced world, businesses require tools that can adapt to the demands of hybrid work environments and global operations. The Avaya-Zoom collaboration signifies a commitment to empowering businesses with modern solutions that streamline communication and foster innovation.

Looking Ahead

This partnership is expected to pave the way for more innovations in the UC space. Businesses can look forward to advancements in AI-driven analytics, enhanced security features, and integrations that simplify workflows further.

At Mei.network, we’re excited about the possibilities this collaboration brings to our clients. By offering expert implementation and support for these unified solutions, we help businesses unlock their full potential and drive measurable growth. If you’re interested in exploring how the Avaya-Zoom partnership can benefit your business, contact us today!

Case Study:Financial Services Firm

Challenges: Streamlining communication - Reducing operational costs

Solutions Implemented: Unified tools for video, messaging, and voice - Improved internal and external communication - Reduced tool redundancy

Results:

30% increase

Case Study:ZOOM PSO Remote Support

Challenges: Setting up ZOOM portal configuration - Training teams effectively

Solutions Implemented: Configured SBC with static public IP and SSL - Enabled ZOOM cloud integration - Set up call routing, analytics, and AI transcription

Results:Efficient setup of communication systems - Better call routing and analytics.